Payless Car Rental Reviews

I bought a shoe worth rs 2000 from a store, it got twice bigger than the og size aftr 1 use, wastage of money, now i m unable to use it as it has become very loose, such a bad quality for such an expensive shoe, pathetic

As of writing, issue is unresolved. Poor workmanship and the process of exchanges is taking forever.

I ordered two pairs of 5 Youth and received 2 pairs of 5 T.
Approx $40.00 purchase and to send back I have to pay $14.00. Ridiculous. Closet store Is an hour away.

Size of shoe way off. Customer must pay for returning bad merchandise. Payless does not support customer, but more so supports their shoe vendors, which they won't have if their customer service stays like this.

I ordered a pair of shoes and was charged immediately. Then two days later i was told the shoes were unavailable. I am waiting on a credit.
It was my understanding a charge is made only at time of shipment.

This has happened twice to me.

Payless is the best SOMETIMES it doesn't open ON SUNDAYS I COULDN'T BUY ANYTHING ITS THE WORST ONCE YOU START LOVING IT

I've worn shoes from Payless pretty much since I was a young kid. I'd even got a few pairs of shoes for my kids over the years. I was so disappointed when the stores closed. However, I was thrilled when I found out a while back that I could order online. That excitement was short lived though. I wear between a 9.5-10, depending on the brand. I went with a size 10 when I placed my tennis shoe order. The price was so good, I ordered 4 pairs of shoes. Big mistake! One (likely 2) of the pairs are extremely painful to wear. The size is right but comfort is non-existent. It'd be more comfortable to wear wood on my feet. I reached out to customer service via email to explain things & to request a prepaid return label. I also explained that I'm disabled & that stable, comfortable shoes is extremely important, in hopes of avoiding a pair flare up & falls & that these shoes are just too painful to wear. I let them know that I wanted to return 2 of the 4 pairs I'd ordered & that I'd worn one pair (blue) twice & the gray pair was still in the box. I received a response this afternoon that I'm responsible for paying for return shipping because they only pay for it when the item is damaged or incorrect. The representative implied it was an issue with the size but I'd included in my original email that it was a quality/comfort issue. This is very disappointing. I sent another email, but from what I'm finding out online, I doubt if they'll change their mind on sending a prepaid return label. It's not worth it to return them. I'll just donate the shoes & won't shop with Payless anymore. I won't give anymore of my business to an establishment that doesn't stand behind their products. They won't be around long with poor business practices like this.

I ordered 3 pairs of boots and I received rue21 CLOTHES, since when Payless is associated with rue21. I'm so upset, now if they decide to say I got my boots, I'm out of over $50 and stuck with clothing that don't even fit me, and THEY ARE UGLY. I'm livid!

I love Payless Shoes. I was SAD when they closed their stores. I found out that they are still selling online. The first time I ordered, I was VERY PLEASED. I got my new order today and I am DISAPPOINTED. I ordered four pairs of shoes. Clearly they have not been worn but they are dusty, the quality is SUBPAR. The stitching is incomplete, the fabric is not completed, I see the foam. $95.00 is a lot of money to spend on anything. I am returning them.
I did not receive a return label nor a receipt.

Don't....just don't
I remember when Payless was THEE go-to shoe store in any mall or shopping plaza. You bought decent quality shoes on a budget, and they lasted many years. NOT TODAY. They went bankrupt a few years bac and are now 'revamping' for 2021. But I should have known better when I visited the website for pair of dress shoes. Most of the options were terrible quality, including the house slippers. Like something you'd find in the free bin, at a garage sale.

I ordered a pair of taupe booties (low heel dress boots) in a size 6M and found it strange that there was no invoice or return shipping anywhere in the box. The shoes fit okay, but the heel did not. It easily slipped in out and around the very wide opening which was hugely disappointing as they are aesthetically pleasing, but not quality. And returns are NOT FREE, but charge up to $7. So if you paid $18 for your shoes, you may as well cough the loss.